ADVANCED TICKET SALE
Tickets will be on sale from 10.00am on Wednesday 9 April.

You will be allowed to puirchase up to 6 tickets per performance.
Payment with credit card: VISA, MasterCard

Virtual Credit Cards: the system does not admit virtual credit card payments, since you will be required to produce the Credit Card used in the purchase when collecting your tickets.

Advance sales service expenses:
the price of all Festival tickets will carry a surcharge which will depend on the channel or Ticketmaster Centre selected.


Advance sales channels:

INTERNET
Buy online on www.ticketmaster.es/granadafestival from 10.00 on 9 April.

TICKETMASTER TICKET CENTRES
Ticketmaster has associated stores for the purchase of tickets, such as FNAC, Viajes Carrefour and other centres depending on the city. Ticketmaster has also a daily telephone sales service (902 15 00 25). For more information check www.ticketmaster.es

«MÚSICA EN PALACIO» CYCLE
Tickets for the «Música en Palacio» cycle can only be purchased at the Festival box-office from Thursday 8 May.


FESTIVAL BOX-OFFICE
Opening: 10 APRIL

Corral del Carbón
Calle Mariana Pineda s/n
18009 GRANADA
Telephone: (34) 958 221 844
Fax: (34) 958 220 691
taquilla@granadafestival.org

Opening hours:
- 10 April to 30 May
Monday to Friday: 11.00am to 1.30pm. Thursdays: 5.00pm to 7.00pm. Exept for holidays.

- 2 to 19 June
Monday to Friday: 11.00am to 1.30pm and 5.00pm to 7.00pm. Saturdays: from 11.00am to 1.30pm. Exept for holidays.

- 20 June to 11 July
Daily: 11.00am to 1.30pm and 5.00pm to 7.00pm. Closed Sundays afternoon

- 14 to 18 July
Monday to Friday: 11.00am to 1.30pm.

Each venue's Box-Office will open one hour before the start of the performance in order to collect and sell tickets (in case there should be any left).


COLLECTING YOUR TICKETS
In order to collect your tickets, please follow the instructions from the selected channel or ticket centre. It is absolutely necessary to produce the credit card with which these tickets were paid as well as your valid and current ID card or passport.
In any case you will always have the possibility of collecting your tickets at the Festival Box-Office or at each venue's Box-Office one hour before the start of the performance.


REDUCTIONS
Under 26 and over 65:
- A 50% discount for concerts at the Palacio de Carlos V (Zone C and D) and at the Teatro Generalife (Zone C).
- A 30% discount for concerts in the Patio de los Arrayanes (Zone B), Teatro Isabel la Católica (Anfiteatro), Patio de los Aljibes and at the Hospital Real.

The Festival is a collaborative organisation of the Carnet Joven Euro <31 of the Instituto Andaluz de la Juventud. Holders of this card have to buy their tickets at the Festival's Box-Office.

There will be no reductions for tickets to «Festival de los pequeños» (events for younger audiences) and «Música en Palacio», nor for the unsold tickets which will be put on sale one hour before the start of the performance.

At the entrance to the venue you will be asked to produce the relevant documentation entitling you to the reductions mentioned above. In the case of not meeting these conditions you will be requested to pay the difference in the price.


DISABLED
There are special seats reserved for people with limited movility. In order to buy these tickets, please contact the Festival's Box-Office at (+34) 958 221844 or at taquilla@granadafestival.org

GIFT VOUCHER AND PERSONALISED TICKETS
If you wish to give Festival tickets as a gift, we offer our Gift Voucher or the chance to personalise tickets.  For further information please contact our Box Office (958 221 844).


GENERAL RULES
Doors will close at the time announced for the beginning of the performances. Late access will only be allowed during the intervals. The taking of photographs, filming and recording is absolutely forbidden to anyone outside the organization. Smoking is not allowed within the venues. Programmes may be subject to modification for reasons beyond the Festival’s control. The Festival will only accept the return of tickets or bookings in cases of cancelled performances or changes of date, orchestra, performing company, recital soloist, complete change of a programme or in the case where a full opera performance is substituted for an orchestrated version (as long as the cancellation or change has not been caused by an enforced change of venue due to inclement weather conditions). If an event is cancelled, the ticket purchaser is entitled to a refund of the value of the ticket within 15 days of the event's official cancellation date. All ticket refunds for reasons other than those mentioned, and not involving performance cancellation, will be dealt until 19.00 hours on the day prior to the scheduled performance.
The Festival does not guarantee the authenticity of tickets unless they have been purchased at one of the official ticket offices. The Festival and Ticketmaster are not responsible for any tickets that are lost or stolen.
In cases of inclement weather conditions, the purchaser and/or bearer of a ticket specifically agrees to a change of venue of the performances to another venue appointed by the Festival’s Management. If a change of venue for any performance takes place, it will not be possible to adhere to the seat numbering allocated on tickets.
Admission forbidden to children under 4 for those performances in which the tickets must be purchased at the Festival box-office, except «El Festival de los pequeños». The Festival reserves the right of admission.